Packaging & Gifts

You will receive your PACHA order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box.

The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.

Gifts

It is possible to include a Gift Message in the package, you can select this option at check out and write your personal message. There is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.

Insurance

All PACHA goods remain the property and responsibility of PACHA until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If for any reason, your purchase is not delivered within eight (8) working days, please contact our Client Service Team. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Client Service Team, keeping all the PACHA packaging in good order.

Should you wish to exchange or return your purchase from PACHA’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.